So much information and where do I begin...
I've amended the title of the thread as I believe it should be refering to C328. No need to beat around the bush. AQ is an open forum and there is no need to camouflage factual information. But do be aware to state only facts to circumvent potential defamatory threats.
It is a known fact that some budget CO2 sets does not have long shelf life. That is the reason why German made regulator/solenoid/cylinders are prefered, albeit at a premium price. However, Nature Aquarium's start up sets really good value for money have have proven to be reliable (at least for me). Refilling are "on the spot" one to one exchange for the cylinder.
Looking at the above, your CO2 cylinder may not be cause of leakage. If you had tightened the regulator to the cylinder too tightly, the O ring/rubber washer may have been compressed too much. This is a cheap replacement at most hardware shop. But this is only a speculation. Did you use plumber's tape on the screw gauge of the CO2 cylinder? Anyway, I usually keep at least 1 spare CO2 cylinder at home on standby so that I can take my time to refill the expired one.
For complaints, you can try CASE, of which you need to be a member first. However, you need to ensure that you have sufficient evidence to back your claims of a faulty product. CASE does not entertain complaints against bad service and I would certainly agree that C328 isn't the best place to get great service. They are more of a self service hypermart type of set up. But if you know your stuff, you can certainly save substantially.
On the subject of your plants, they can survive up to a week without the CO2, but there won't be much growth. If you are extremely worried, you can either add Seachem's Excel or supplement organic carbon into the water column directly. Sometimes, I let my tanks run for weeks without CO2 these days. No problem at all.
Anyway, don't be too upset over it. Give me a call on Monday and let's see what we can do to help you resolve the problem. I'm sure by the end of the week, your planted tank will be up and running again.
Cheers,
I have dwarf cichlids in my tanks! Do you?
Bookmarks