Anyone else unable to access AQ recently?

**neon** · 6th Oct 2006, 19:22

Experienced many times from home SCV maxonline for the past few weeks. Today experienced it at around noon time.

Cheers
CHOK

**vinz** · 6th Oct 2006, 23:59

There was some kind of outage today at 2 plus for about 1 and a half hours (according to a 3rd party monitoring service). I just checked the server and it does not seem that anything was wrong. I apologise that I cannot seem to solve the issues at all. I'm still looking into it.

**Justikanz** · 8th Oct 2006, 02:25

At 2am, I had problems accessing AQ. Nothing special, no special messages was shown... The page just don't load, as if I have no internet access. But other sites have no problems.

**anttz** · 8th Oct 2006, 22:36

same problem with the other guys. Just managed to get in now.

**vinz** · 9th Oct 2006, 09:40

anttz,

When? And which ISP?

**anttz** · 9th Oct 2006, 09:49

Hi Vincent,

Tried going into AQ from Fri evening 9pm till Sunday evening 8pm. Using Star Hub.

**vinz** · 9th Oct 2006, 09:52

Can you give me more specific time periods that you tried. Because as far as I know the site was up the entire time except for about 1.5 hrs from 2pm onwards on Friday.

**anttz** · 9th Oct 2006, 09:58

Fri, Sat & Sun evening between 8pm to 2 am.

**Green Baron** · 9th Oct 2006, 10:16

I was not able to access AQ on Sunday 7:25pm. I am using StarHub maxonline.

**Quixotic** · 9th Oct 2006, 12:30

vinz,

I get these problems intermittently and can happen any time. However, mornings seem to be mostly fine.

The issue is that DNS could not resolve the URL. Confirmed via ping and tracert tests.

This happens with Starhub Maxonline.

**kemp** · 9th Oct 2006, 13:30

Yes. It seems problem usually with SCV Maxonline users. I'm one of them too

**vinz** · 9th Oct 2006, 14:14

I'll give them a call later.

**vinz** · 13th Oct 2006, 16:12

Opps, sorry. Been busy and forgetful. Valice just caught me on MSN and reported the problem again. I just called StarHub and basically, they need some info from your PC for them to troubleshoot.

So if you are on MaxOnline and you are getting extended periods where you cannot access AQ, go to http://utilities.starhub.com/. You can only use this while you are on MaxOnline. The utilities will NOT work on Firefox. It will work on Internet Explorer. I did not test any other browser.

First, you will see a bunch of information about your StarHub/MaxOnline account. Click continue.

Next, you will see in green "Bandwidth meter | Ping | Traceroute | Ipconfig | FAQ". Click Traceroute.

At this point, you may or may not get some message from your browser about some certificate or security issues, and will be asked whether you want to run the application, etc. Click on yes, or run, or whatever it si taht tells the browser that you want to continue.

You should then see a Traceroute section on the webpage. In the edit box next to "Enter the website you wish to trace", type www.aquaticquotient.com. Then, click "Start".

In the text window under that, you should now see "Tracing route to aquaticquotient.com [some numbers here]" and a whole bunch of lines with other information.

Wait a few minutes until you see "Trace Complete". Then click on the "Here" below the text window. This will send the traceroute results to StarHub and their tech support team should call you back soon.

If you have no idea what I just wrote above, give StarHub a call at 1633 and tell them that you cannot access AQ. Best to do this when you know that other people can access AQ at that moment, but you can't.

**valice** · 16th Oct 2006, 10:28

SCV users still have problems?
I think they might have solved the problem with some DNS servers which some of the SCV users are on...

I got my access again finally on Saturday night...

**vinz** · 16th Oct 2006, 10:47

Thanks Vincent (I mean Valice) for pursuing the issue with them. Have they called back?

**Justikanz** · 16th Oct 2006, 11:58

So scary... Like so many problems with SCV... I am thinking of converting to SCV...

Hope this works out...

**Quixotic** · 16th Oct 2006, 12:20

The problem seems to be resolved for now, for me at least. Haven't got any DNS issues since.

Justikanz, no need to worry about converting to Maxonline. So far, no major issues with them. Only called them once since I was with them about a year ago and it was solved in that instance.