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Thread: AQ Frequent downtime

  1. #1
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    AQ Frequent downtime

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    Since the webhost physically shifted our server to their new datacenter a few days ago, we've experiencing more than usual downtime.

    When we started with this host, they were getting pretty good reviews and our experience with them was good. Unfortunately, a few months after joining them, their service start to slip. Now they are getting bad reviews and complaints on their customer support forums are getting more frequent.

    Their recent move was suppose to be a bid to improve their service quality but it seems things have gotten worse. I'm no longer willing to wait for them to stablise and we will be changing to a new host soon.

    I sincerely apologise for the frequent downtime these last few days. I should have changed hosts a long time ago.

    Meanwhile I hope members will be patient while we find and decide on a new webhost and get the move done.
    Vincent - AQ is for everyone, but not for 'u' and 'mi'.
    Why use punctuation? See what a difference it makes:
    A woman, without her man, is nothing.
    A woman: without her, man is nothing.

  2. #2
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    Hi Vincent and gang,

    Thanks for keeping us informed on the situation and as usual, thumbsup for the great effort put in!
    - eric

  3. #3
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    Heh... I can't even be bothered to ask them to fix anything anymore. I've already asked them to restart the server twice today and twice more personally in the last few days. Things never got this bad until they moved the server.

    Just now I mentioned to them that the server is going down frequently since after they moved it, and I got a 'you need to upgrade your server package' response. Enough is enough.
    Vincent - AQ is for everyone, but not for 'u' and 'mi'.
    Why use punctuation? See what a difference it makes:
    A woman, without her man, is nothing.
    A woman: without her, man is nothing.

  4. #4
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    vinz,
    I personally feel that it is really lousy service from them if you are getting a 'you need to upgrade your server package' response!

    This is like an excuse and they can't even provide a good basic IT service. Paying for lesser doesn't mean that we need to get this sort of quality. They simply cannot control their IT service quality.
    ~| MakE ThE BesT oF EverythinG ThaT LifE BringS TheiR WaY! |~

  5. #5
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    Which host is this? Good to know.
    I'm back!

  6. #6
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    Now I know the reasons for slow downloads and sometime even disconnection.
    Well, i should say i'm much happier now that i know where the problem is. ( i think that is the reason why my thread just disappear.)
    Peter Foo

  7. #7
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    recently keep on unable to get into AQ. .isit the server having some problem?

  8. #8
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    thumbs up for the transparency..

    all the best. i think its safe to say we are behind you vinz


    joys of keeping fishes

  9. #9
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    More than too often downtimes making me boil!!!

    Thanks for the transparency. The downtime this week is really getting on my nerves ... hope the host get it rectify soon and imho, the 'you need to upgrade package' is nothing but BULL! Basic package couldn't perform, how would a more premium one differ...

    Overall, my experience in AQ has been nothing short of excellent. Thanks mods

  10. #10
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    what's happening to AQ? Been trying to access since i came back from church and only manage to get back in after i came back form LOT1 with family. All these dwon times is very furstrating....... But don't get me wrong moderators. I know you guys are really working very hard to get things back to sync. Do keep up the good work.
    A Friend is one who is Faithful, Reliable, Inspiring, Encourager, who is Neutral when handling conflicts and helps to Develop you as a person.


  11. #11
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    Dear all,

    We should be able to shift to a new server in a week or two.

    Thank you for your patience so far.
    Vincent - AQ is for everyone, but not for 'u' and 'mi'.
    Why use punctuation? See what a difference it makes:
    A woman, without her man, is nothing.
    A woman: without her, man is nothing.

  12. #12
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    Thank you all for providing such a wonderful site!

    The last time when I experience frequent downtime and problematic service quality from my previous web hosting service provider, they close their business soon after. It's really a good idea to jump ship fast. But most importantly, do frequent backup for this period of time just in case

    Shall look forward to even better surfing experience with AQ… Cheers!!!

    Warmest Regards from Merviso aka Merv Soh
    [ my vivarium: 2012, 2010, 2009 & 2007]
    -------------------------------------------------------------------------------
    i'm a dreamer... a dreamer living in the lost city of moonlight.....

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