You can get it serviced at Qian Hu. But you could get the part and try replacing it yourself . A friendly LFS could order it in for you, or you can head up to Qian Hu. You need the part number from the manual or get the manual online at http://www.eheim.de/eheim/inhalte/index.jsp?id=25074 (Customer Center => downloads => manuals). See page 63 of the online manual. Check if it's the handle that you broke or the clip. My experience with Eheim is that most of the ir parts can be self-replaced. The only thing you cannot fix is the motor itself.
I cannot comprehend why people keep breaking their Ecco's handles. I have 2 seven year old Eccos and they are just fine. The handles get a little stuck sometimes, but nothing that can't be resolved. Maybe they didn't read this (page 10 of the online manual):
OPENING AND CLOSING THE FILTER
Opening:
IMPORTANT. First close the shut-off tap on the suction side “IN” (Fig. H), and afterwards the tap on the pressure side “OUT” (Fig. I) before disconnecting the mains plug (Fig. J). Loosen both taps by turning the threaded sockets to separate the hose assembly from the filter. WARNING: If the taps are not separated from the pump head the filter cannot be opened.
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