Difficulty buying ADA tanks in Singapore!!

**o2bubble** · 17th Nov 2007, 23:52

Bro, I saw one, like 1 ft I think at Sera Centre (Mac pherson) which the place that eco-culture used to occupied. Not sure the new owner shop name. You may want to check that out

**williamng** · 18th Nov 2007, 00:25

Hi bro

When did you see the ADA tank? Is this the address? 565 Macpherson Road #01-01 Singapore 368234. I thought someone told me the LFS has already closed down and no one took over.

**bryan** · 18th Nov 2007, 16:33

Seriously, I believe if the local distributor is not interested, take the buisness elsewhere.

William, I'd strongly advise you to take a holiday to Hong Kong or Japan this year end and hand carry one back.

**williamng** · 18th Nov 2007, 18:28

Originally Posted by bryan

Seriously, I believe if the local distributor is not interested, take the buisness elsewhere.

William, I'd strongly advise you to take a holiday to Hong Kong or Japan this year end and hand carry one back.

Well, i dont think i will go in short term. Just came back from hongkong but wasted never bring back. Handcarry and ship over are the same. I dont think the tank can be carried into the aircraft.

**o2bubble** · 18th Nov 2007, 18:40

Yes, eco-culture closed down but taken over by another. I saw the brand new ADA cube garden there 1.5 weeks ago. Not sure if still there or not.

**williamng** · 18th Nov 2007, 19:05

Hi

Do anyone have the contact number and the operating hours? I go take a look next week

**soulfinder78** · 18th Nov 2007, 20:05

Acro asia is in sera centre at macpherson road? if yes i went there once and the tanks there looks strange...

**williamng** · 20th Nov 2007, 23:31

Guys

I tried to order 3 ADA tanks for my colleagues and myself and the following shows how tough it is just to get a simple quotation: -

8th November 2007 - Email to ADA technical support to enquire about ADA cube garden

12th November 2007 - Wrote another email to ADA technical support requesting the technical support team to answer my queries

13th November 2007 - Japan Tech support forward my enquiries to Singapore/ Malaysia distributor, Aquatic Creation Technologies Sdn Bhd

13th November 2007 - Aquatic Creation wrote me an email and tell me they are following up

14th November 2007 - I am informed that Aquatic Creation has forwarded my request to Japan to get a quote and is still waiting for a reply

16th November 2007 - Email Jap Tech support again but no reply

19th November 2007 - Email Jap Tech support again but no reply

19th November 2007 - Email Aquatic Creation Sdn Bhd again but he mention he is still waiting for Japan to reply

20th November 2007 - Still no reply from all parties.

From the above, it gives me the feeling that we are ordering a ferrari or rolls-royce instead of a tank (5 pieces of glass sticked together). Worst still, the tech support in ADA Japan does not have the courtesy to reply an email from their customers. Weird right? I used to think Japanese companies are extremely efficient and customer orientated..Really disgust by ADA's behaviour.

For those whom own ADA tanks. Do you encounter such difficulties when you purchased your tank?

**ranmasatome** · 21st Nov 2007, 00:07

No... because i spoke to them in japanese...

Always first class service...
I think your problem is not ADA... it is English.

Edit* By the way.. you can ship your own tanks back home... i've done it for both my tanks and both arrived just fine. You just need to know how to pack it.

**valice** · 21st Nov 2007, 00:14

Nope. They have very good service when I ordered my magazines and they were not delivered. My fault actually for giving them wrong address.

After giving them correct address, magazine came within 3 days and got follow-up email within a week to check that I received my stuff.

For my tank, I got it from Eco-Culture when it is in stock. So don't have your problem.

**stephen chung** · 21st Nov 2007, 00:42

Originally Posted by ranmasatome

No... because i spoke to them in japanese...

Always first class service...
I think your problem is not ADA... it is English.

Edit* By the way.. you can ship your own tanks back home... i've done it for both my tanks and both arrived just fine. You just need to know how to pack it.

Yes..is English...Last time I try to order some fishing gear from Japan. They are very slow in replying. And only later I found out that they, sometime have to find friends that are good in English to reply our email..

**wynx** · 21st Nov 2007, 01:17

Originally Posted by ranmasatome

No... because i spoke to them in japanese...

Always first class service...
I think your problem is not ADA... it is English.

Edit* By the way.. you can ship your own tanks back home... i've done it for both my tanks and both arrived just fine. You just need to know how to pack it.

Justin,

Possible to hand carry back from Japan these days given the heighten security measures at airports, etc?

Well, if I am lucky, I could get my friend to hand carry it back from Japan for me...

**wynx** · 21st Nov 2007, 01:21

Originally Posted by valice

Nope. They have very good service when I ordered my magazines and they were not delivered. My fault actually for giving them wrong address.

After giving them correct address, magazine came within 3 days and got follow-up email within a week to check that I received my stuff.

For my tank, I got it from Eco-Culture when it is in stock. So don't have your problem.

I got my reply from Mr Hayakawa almost immediately on my queries on ADA Shops in Saitama...Well, my friend stays there...

**ranmasatome** · 21st Nov 2007, 01:58

Wynx,
regarding your question... i quote myself again...

Originally Posted by ranmasatome

Edit* By the way.. you can ship your own tanks back home... i've done it for both my tanks and both arrived just fine. You just need to know how to pack it.

On another note... i did once carry an ADA cube garden M home....but that was before the liquid ban..

**williamng** · 21st Nov 2007, 08:17

So meaning to say they dont know english? So I need to know Japanese in order to buy ADA tanks? I wonder anyone can help me arrange to ship the tanks over. Really appreciate that

**wynx** · 21st Nov 2007, 08:52

Originally Posted by williamng

So meaning to say they dont know english? So I need to know Japanese in order to buy ADA tanks? I wonder anyone can help me arrange to ship the tanks over. Really appreciate that

Don't think it is that difficult to order the tank or get information on how to get the tank locally..All you need to do is get someone to translate it into Japanese. I am sure on AQ, there are several folks who can do it...

BTW, you sound rather frustrated not being able to get your ADA Tank...

**williamng** · 21st Nov 2007, 09:13

Well, if you were me, obviously you will be fustrated. Even my colleagues are fustrated with their response. If you look at my thread, I have already ask Malaysia/ Singapore distributor for help but they contact Japan ADA but also no news from them.

**ranmasatome** · 21st Nov 2007, 11:23

actually... why so kan cheong (anxious) to get an ADA tank?? You need to set up tank so urgently meh?? i mean... just order and wait loh... its not like you can do anything about it. OR you could go on a holiday and get yourself one.

**Goondoo** · 21st Nov 2007, 11:38

Originally Posted by williamng

Well, if you were me, obviously you will be fustrated. Even my colleagues are fustrated with their response. If you look at my thread, I have already ask Malaysia/ Singapore distributor for help but they contact Japan ADA but also no news from them.

Fast, Good, Cheap
But you can only choose two.

**bryan** · 21st Nov 2007, 11:40

Probably has plans for the year end holidays coming up.

Yeah, Things like this messing up your plans is quite frustrating. Actually you could just get someone to bring it over. Just get your friend to pack it properly, indicate fragile item, say a prayer and check it in. Besides, glassware and pottery do survive aircraft flights.

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