Problem with email and password

[Merviso]

Dear Forum Administrator,


Firstly, I noticed that I have not been receiving any notification emails from AQ for the past few days, and I'm using Singnet...

Secondly, I have forgotten my user password when I'm at home on Saturday and try to reset my password. The new password was supposed to be send to my Singnet email, but again I don't received any email from AQ.

BTW, I'm now logging in from Office notebook. Surprisingly, I'm able to automatically login from the cookie with the old password... ... However, when I try to set a new password from User CP, they say my current password do not match. Therefore, I guess my password had been reseted after all...

Thank you for your kind assistance!

[vinz]

When you request for password reset, it does not do so immediately. The system first emails you to confirm the request. Only when you confirm the request (using the link in the email), then the system will reset the password and email the new random password to you.

Since you are unable to receive emails from AQ, the password has not been reset yet.

I will look into the email issue.

[vinz]

I think things are back to normal. Try resetting your password again.

[Merviso]

Hi Vinz,


Thanks for you kind assistance! Case closed!