User Review: Hydor Prime 10

**Merviso** · 22nd Jul 2008, 12:35

er.... any chance you reversed the in and out on the cannister with the tubing? I did it once myself....

**Shadow** · 22nd Jul 2008, 12:50

Tilt the canister 90 to 180 degree for a while until it start sucking the water? just an idea

**Jervis** · 22nd Jul 2008, 13:20

Oh yeah... there was once I experienced a similar problem with my Eheim Pro II. I lift the lily pipe (outlet) above water level to allow the trapped air to be released... the water then rushed into the canister. Try that

**illumnae** · 22nd Jul 2008, 14:22

I've checked and the inlet/outlet were not reversed. Lunch hour gone by and I still can't get the filter to prime. Could just be the level at which the filter is placed i guess. With this problem, I doubt I can even sell this filter at a loss

**kersian** · 22nd Jul 2008, 16:29

Originally Posted by illumnae

I've checked and the inlet/outlet were not reversed. Lunch hour gone by and I still can't get the filter to prime. Could just be the level at which the filter is placed i guess. With this problem, I doubt I can even sell this filter at a loss

That's strange, I own the same filter and have little problems getting it started. Maybe you should try to rock the filter left and right while filling up the priming hole. I think there's a lot of air pockets in the filter.

Another reason might be the impeller is spoilt but hopefully, that's not the case.

**illumnae** · 22nd Jul 2008, 16:41

It can't be the impeller because I can hear the impeller rattling away. The filter is definitely full of water because when i screw the autoprime cap back in, i'm squeezing water out. Even when I fill the entire inlet hose with water, I'm still not getting any suction at all upon switching on

**Shadow** · 22nd Jul 2008, 16:45

does the valve open corectly? I do not see any reason why it can't suck

**illumnae** · 22nd Jul 2008, 16:45

It could just be the level of the filter in comparison with the tank I guess. The valve is open correctly because I can fill the hose with water.

**CK Yeo** · 22nd Jul 2008, 17:11

Can you just take a picture of the whole setup? Might be more obvious what is the problem when we see it.

ck

**illumnae** · 22nd Jul 2008, 17:15

I can't get a proper shot of the setup due to the bookshelf above my tank. Looking from the front, the filter will be hidden from view by the tank. Space constraints because of the office environment sorry

Basically it's the filter sitting level with the tank and connected to the inlet/outlet. Not many parts to connect wrongly

**CK Yeo** · 22nd Jul 2008, 17:20

Take the filter to the front. Take a picture to troubleshoot. Get it to work. Put it back. Better than having a filter at the back that doesn't work, right?

I have used the filter at the same level as the tank before so it shouldn't be the issue. Or else, just suck the outlet to prime it.

ck

**illumnae** · 22nd Jul 2008, 17:21

ewww no way! :P

I'm on the verge of calling Ben to ask if I can trade it in for a Eheim 2211 instead

**jacian** · 22nd Jul 2008, 17:54

Hmm...can't you bring it home first to figure it out how to get it work before bringing it back to office?

**illumnae** · 22nd Jul 2008, 18:15

Well just called Wu Hu, and I can't trade it in even for a new unit. Guess I'll try again or throw it away

**Savant** · 22nd Jul 2008, 18:21

Hydor no guarantee one meh?

**Merviso** · 22nd Jul 2008, 18:55

Hey bro, sorry to see you go through such an ordeal. As a user of Prime 10, I can assure you that this is surely unexpected.

I have a few suggestion:

1. Make sure that you have unlock the inlet and outlet valve (I did ON my filter before with the valve locked and therefore no flow)
2. Open up the canister and check the impeller shaft. It may be broken.
3. If everything else dun work, bring back to Ben to check the filter (I'm sure they will provide this service to you)
4. If you really end up so pissed off with the filter, dun worry, I can always buy over from you later ( But may have to wait till early Aug because I'll be out of town for the next few days for Kelong fishing trip and then station at customer place till month end. Just hold on to the filter for me

)
5. Good Luck!

**oblivion** · 23rd Jul 2008, 00:36

Originally Posted by aquanatix

Hmmm...that's strange,the auto priming feature rocks in my case.
Just fill filter to the max,screw in lock and start!Don't even have to fill in pipes?

Originally Posted by kersian

That's strange, I own the same filter and have little problems getting it started.

Originally Posted by Merviso

Hey bro, sorry to see you go through such an ordeal. As a user of Prime 10, I can assure you that this is surely unexpected.

yx, very surprised and sorry to see you having a bad experience with the hydor
my experience with hydor is the same as the other guys - just fill the filter and start!
no issues whatsoever with it

im more inclined to think its a one-off faulty unit rather than a brand problem
i have used 3 hydors before and of course the hydor master

has gone through at one time or another SEVEN of them and we didnt seem to have such problems with the autoprime

saw your sale thread and am quite sad to see you have given up on it
cheer up mate!

**illumnae** · 23rd Jul 2008, 10:07

Thanks everyone for your kind advice and encouragement. I've obtained an Eheim 2211 last night and after 15 minutes of setup this morning it's running silently. Now to pack up the Hydor Prime 10 to pass to Merviso early next month.

Sorry to be a quitter guys, someone else will have to pick up this review where I left off

Thread: User Review: Hydor Prime 10

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